Privacy Notice

Who we are:

‘SRW Security Limited is a family run business and drives its core values and ethics from the family model. We supply Security Services in the South West for Door Supervision, Manned Guarding, Retail Guards, Mobile Patrols and Event Security.

We treat our clients, team members and the public with Trust and Respect and always promise to Protect you, your team, your business and your data’.

What Does This Privacy Notice Cover?

This Privacy Notice explains how we use your personal information or ‘data’, how it is collected, how it is held and how it is processed. It also explains your rights under the law relating to your personal data.

What is Personal Data?

Personal Data is defined by the General Data Protection Regulation (GDPR) (EU Regulation 2016/679) as ‘any information relating to an identified or identifiable natural person (‘data subject’) an identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identifier’.

Personal Data is, in simple terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic data and other online identifiers.

What Personal Data Do We Collect?

We may collect some or all, of the following personal data (this may vary according to your relationship with us).

  • Name

  • Date of Birth

  • Gender

  • Address

  • Email Address

  • Telephone/Mobile Number

  • Bank Account Details

  • Business Name

  • Job Title

  • Information about your preferences and interests.

  • Licensing information and other information relevant to the Screening and Vetting Processes.

Why We Need Information:

Under the GDPR regulation, we must always have a lawful basis for using personal data. The lawful basis for processing data identified by SRW Security Ltd includes;

  • Legal obligations (for example, as an employer, contractor or as part of obligations with regards to HMRC).

  • Performance of a contract (especially with regards to our customers and our suppliers).

  • Legitimate interest (for example, when we ask for your feedback or advice on how to continually improve).

  • Consent (only used when sensitive information is required to be processed by us).

Collection of Personal Information:

We will use your personal and non-personal information only for the purposes for which it was collected or agreed with you, for example;

  • To carry out our obligations arising from any agreement entered into between you and us.

  • To respond to your queries or comments.

  • To notify you about changes to our service.

  • We will also use your personal information to comply with legal and regulatory requirements or industry codes to which apply to us, or when it is otherwise allowed by law.

  • For audit and record keeping purposes.

  • For the detection and prevention of fraud, crime, or other malpractice.

  • In connection with legal proceedings.

  • Collect information about the device you are using to view the SRW Security Ltd website, such as your IP address or the type of internet browser or operating system you are using.

  • To conduct market or customer satisfaction research or for statistical analysis.

  • To publish non-personal articles from time to time and post these on our website and/or on social media sites to assist and generate interest in our business.

Depending upon the nature of our relationship with you, we may collect different information and these differences are outlined below;

Employees and Contractors

We will collect information relevant to our legal obligations as an employer or as a contracted party and may include your name, address, phone number email, bank account details, licensing information and information relating to criminal convictions and other information as part of our screening and vetting processes.

Customers

We collect and process your personal information mainly to provide you with access to our services. To help us personalise and tailor our services for you, to create an account and communicate with you and for certain other purposes explained below.

Your personal data is only provided to us by you when contacting us, by phone or by email.

Once collected, this data is only used to deliver the service and to respond to you or answer any questions that you may have.

We do not collect sensitive data from you such as financial, health or information about children. This does however include name, address, email address and telephone/mobile number.

We may also collect and process the following information relating to our customers;

  • If you contact us, we may keep a record of that correspondence by post or email. If you contact us by telephone, your telephone calls may be recorded.

  • To confirm and verify your identity or to verify that you are an authorised customer for security and compliance purposes.

  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

  • Additionally, we may collect non-personal information such as geographical location. This is collected as part of the services we provide and are not held for any other purpose. (You cannot be identified from this information and it is only used to assist us in providing an effective service).

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Suppliers

We will collect information relevant to our status as a customer of yours and may include your name, address, telephone/mobile number, email address, bank account details, licencing information and information relating to the services and products you may provide.

Other Parties

Due to operational and insurance requirements, personal information may be recorded about individuals that do not fit into one of the categories above.

We will exercise the appropriate level of caution in these instances and will look to limit any information to name, contact details and information pertaining to the reason for recording this information.

How Long Do We Keep Personal Data?

We will not keep your personal data for any longer than is necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.

  • All financial records are retained for no more than six years.

  • Employees and personnel will be retained for no more than six years following the end of the contractual terms agreed with SRW Security Ltd.

  • Operational records or documentation will be retained for no more than three years.

  • Supplier personal data will be retained for no more than three years.

  • Any other documentation – as legislation determines.

Where We Store Your Personal Data?

  • SRW Security Ltd stores all your data within the European Economic Area.

Do We Share Your Personal Data?

The personal data we process is only processed by us in the UK.

‘We will not share any of your personal data with any third parties for any purposes, subject to one important exception’

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, the instructions of a government authority or in order for SRW Security Ltd to function as a business. These include;

  • Accountants, auditors, consultants and specialist service providers for the purposes of ensuring that SRW Security Ltd operate legally and safely.

  • The Security Industry Authority (in relation to our employee data and as part of legal obligations).

  • Police and other regulatory authorities (upon receipt of a proper and justified request).

  • SRW Security Ltd personnel so as they can assist with the delivery of the service requested or to respond to any contact from customers.

What Are Your Data Subject Access Rights?

Under the GDPR, you have the following rights, which we will always work to uphold.

  • Right to be informed – about our collection and use of your personal data.

  • Right to access – you have the right to request a copy of all data we hold about you.

  • Right to rectification – where any data held by us is inaccurate or incomplete, you have the right to ensure it is corrected or deleted.

  • Right to be forgotten – if you no longer wish us to hold your data, you have the right to ask us to delete or otherwise dispose of any of your personal data that we may have.

  • Right to restrict (prevent) – the processing of your personal data.

  • Right to data portability – you can ask us to provide your data to a third party in machine readable format.

  • Right to object to us using your personal data for a purpose or purposes.

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it. This is known as a “subject access request”. All subject access requests should be made in writing and sent to the email or postal address shown. We will respond to your subject access request within one month of receiving it.

How Do You Contact Us?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please contact our;

  • Data Protection Officer: Susan Whittle.

  • Email address: susan@srwsecurity.co.uk

  • Telephone number: 0117 259 1001

  • Postal Address: 513 Fishponds Road, Fishponds, Bristol, BS16 3AL.

If you are not satisfied with our response or believe we are not processing your personal data in accordance with the law, you can complain to the Information Commissioner’s Office.

Changes To This Privacy Notice

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be made available, on our website www.srwsecurity.co.uk

SRW Security Ltd is registered in England and Wales No: 07660267 Registered Office:

166 Killyvarder Way, St Austell, Cornwall, PL25 3DL.

Vat Registration No: 151 8231 31