It is no exaggeration that excellent Door Supervisors are worth their weight in gold! They must be friendly, welcoming, professional, patient, calm, trustworthy and so much more. Our teams deliver exactly this each and every time they are deployed, no exceptions.
Our key objective is to ensure the safe and effective operation of your venue or event. This starts at the very beginning by welcoming your customers with a warm smile and a gentle tone. This builds rapport with each person as they enter, whilst delivering excellent customer service. By being friendly, approachable and polite we lay down the right first impressions. This immediately shatters any preconceived opinions they may have about ‘Bouncers’ and establishes an enjoyable atmosphere for all. This is just one example of how our approach is meticulously planned and expertly delivered.
A thorough client consultation guarantees we understand every aspect of the venue, customer demographic, ethos and procedures. This information is used to produce specific assignment instructions which are used as a training manual and reference guide.
All of our Door Supervisors are:
customer service training, advanced physical intervention techniques, witness statement training, conflict management, evacuation training, crime scene preservation and site specific training to name a few.